Rental Policies
AREAS WE COVER
Our central location in the heart of Palm Beach County allows us to service a large area that extends from Boca Raton to Stuart/Hobe Sound. We also service Broward and Dade counties as well. FORMS OF PAYMENT
The entire balance is always due at delivery when our truck arrives. We always ask our customers to please have your payment ready whether it is cash or credit card for the driver when he arrives and please remember that our drivers do not carry change so please have the exact amount due. They are on a tight schedule with deliveries and can not wait for you to run to the bank. Credit cards are also accepted as a form of payment at delivery. SAFETY
All of our inflatables have safety rules printed on them in a conspicuous place. You are obliged to read and follow all rules and regulations. Failure to follow these rules can result in injury and/or damage to the equipment which you will be liable for.All inflatables must be secured to the ground. If the set up is on grass we will drive stakes into the ground and it is the customer's responsibility to be aware of, and inform our driver of, any irrigation pipes that are in the area. We are not responsible for anything a stake may hit when driven into the ground where the customer has directed us to set up. We STRONGLY ENCOURAGE our customers to stay with our crew during the set up process and inform them if they are driving stakes into a part of the ground where you think irrigation pipes may be. When we set up on concrete we will either need to tie the unit to something immovable (tree, house, car, fence, etc.) and/or under certain circumstances use sandbags to weigh the inflatable down. If an inflatable is set up indoors no tie downs, stakes or weights are required.
WHAT TO EXPECT WHEN WE SET UP
Inflatables are very heavy and require special dollies to move them. In order to set up your inflatable we need to be informed if the driver will be navigating through any gate or walkway less than 4 feet wide. We normally need atleat a 4' gate or walkway at the minimum . Also, please be aware that we cannot move inflatables up or down steps or up or down a steep incline.It is your responsibility to provide a smooth, level surface (see Surface Options below) for us to set up your inflatable. Every unit on our website lists the minimum required space needed to safely set up your unit. By renting the inflatable you are implying that you are absolutely certain you have the required space.We require you to measure the space with a measuring tape to insure accurate measurements(not with your feet, lol). If we arrive and find the space is not large enough to set up your inflatable we will work with you to find a more suitable set up spot AT THE SAME LOCATION. If you need to move your party somewhere else due to not having a large enough space you will be charged an additional fee to cover the additional workload and we will do our best to set up at your new location as quickly as possible but we cannot let a situation such as this affect the delivery time of other customers on the route, we will try our best to accomodate your situation but most likely you will be moved to the last delivery.
SURFACE OPTIONS
The best option for setting up an inflatable is always grass. We can however set up on other surfaces if grass is not possible. The acceptable alternative surfaces are turf or concrete. If this is the case, please tell us when you place your reservation so that we can have the driver bring sandbags which will be used to secure the inflatable as we cant stake into grass. Under no circumstances can an inflatable ever be set up on rocks, sand or mulch. These types of surfaces are extremely damaging to inflatables.
When selecting an area for your inflatable please inspect the ground and remove any rocks, twigs,dog poop, etc.
Our drivers are trained to scout the grounds prior to set up and will ask you to remove any such items if spotted.
Should I cut the grass before you arrive? We get asked this one all the time. The answer is "Yes" but please cut the grass AT LEAST 3 days before we arrive. If you cut it right before we get there the inflatable will get filled with clippings which means your children and guests will get covered with clippings as well. This is a common mistake that well-intentioned people make.
ELECTRICITY REQUIREMENTS
Every unit on our website tells you exactly how many Blower Motors are going to be used to operate it. It is completely the customer's responsibility to provide ample electric service. For each Blower Motor at your event you will need a dedicated 20AMP circuit to run it. The Blower Motors draw anywhere from 8-14 amps but if you try to run 2 off the same circuit you will most likely spend the day resetting your circuit breaker which will cause the inflatable to go up and down so if the unit has more than 1 blower motor, please have addition outlets on a SEPARATE breaker nearby. This requirement often necessitates running cords to different parts of your home in order to locate outlets which are not sharing a common breaker. Our drivers will help in this process but it is ultimately up to you, the customer, to ensure ample service is available. Parties or events with multiple units often require a few of the Blower Motors to be run off of a GENERATOR, we DO rent generators for an additional fee as well. PROXIMITY is an important factor regarding electric requirements and selecting the set up location for your inflatable. Each Blower Motor must be within 50 feet of the source of electricity, whether it be an outlet or a generator.
WATER REQUIREMENTS
Our water slides have sprinkler hoses built into them and part of our delivery and set up service is the connecting of water to these units. We provide the water hoses. What this means is that wherever you tell us to set up your water slide, you must have a weater spigot close by. Additionally please keep in mind that units that have pools require the pool to be filled half way before taking the hose and connecting it to the sprayer that sprays water on the slides. If this is the case our driver will show you where to make the final attachment after the pool has filled half way. It often takes more than an hour (depends on how far the water source is to slide and water pressure coning from water source) to fill the pool half way and our driver cannot wait for that to finish before moving on to his next delivery.Never fill a pool more than half way (to keep it from overflowing) and always turn the water pressure down as far as you can after attaching the sprinkler hose. All you need is enough water to keep the slide slick, you're not trying to create a river! If you follow the above guidelines you will actually use far less water than you probably anticipated and the pool will not overflow during your event.
PARKS
Having your party at a public park is a great alternative if you don't have a lot of space in your yard. We have the requisite licenses and insurance to set up an inflatable at every municipal park in Palm Beach, Broward and Dade counties. When having a party at a park it must be at a rented pavilion or at a first come, first serve, (free) pavilion at a park with an explicit policy allowing inflatables from licensed vendors. It is YOUR RESPONSIBILTY to secure the pavilion and we will send our insurance and/or request the vendor pass from the administrating entity. We are not allowed to set up in a field at the park. All parks are administered by a municipality (county or city) or a private entity (like an HOA) and we will only set up in compliance with the verified rules established by the administering entity.All parks have unique rules and restrictions. Even different parks that are all administered by the same body (county or city government) will often have rules for one park that may not apply to another. It is entirely the responsibility of the customer to speak with representatives from the park to ensure they allow the equipment you are renting from us. We know most of the rules for most of the parks but we assume zero responsibility for equipment or services rendered that is subsequently cancelled at the event due to a park representative determining that such equipment or services violate a park rule. If this happens you will not be entitled to a refund.
Some parks provide electricity but rarely is it enough to support an inflatable. YOU MUST RENT/ OR BRING YOUR OWN SUFFICIENT GENERATOR(S) to run all of the equipment at your party AS WE VERY SELDOM USE PARK POWER. We will never insist a generator is rented from us. If you have one or if you prefer to rent one elsewhere that is sufficient to run our equipment we will gladly plug into it HOWEVER, it is completely your responsibility to ensure the generator runs properly, has gasoline, and is rated with watts high enough to work. We cannot assume any responsibility for your generator and you will also be responsible for ensuring the park allows an individual (as opposed to us, the vendor) to provide the generator. Please be aware that generators are not a profit center for us. We look at them as a pass through and the cost of renting a generator from us covers the gasoline and depreciation of the machine. Our rental cost is almost always lower than you will find for a comparable generator from local equipment rental businesses or home centers.
If you decline a generator from us and your own generator does not work properly we will not send our truck back to the warehouse to pick one up and add it to your order(unless he has an extra 1 on his trailer or he has the time to run back to the warehouse and charges you a fee to do this). If this unfortunate scenario were to occur we would do our best to work with you but ultimately it would be up to you to source another generator and this would not be cause for a refund. Again, we STRONGLY RECOMMEND renting a generator from us if you're having your party in a park. (In Broward county it is mandatory that you rent the generator from us as well as you MUST have an attendant for each unit you have rented)
There are a few parks (but really not many) that have water hook-ups and allow water slides. This is not common but if you have your event at one of these parks we are happy to set up our water slide for you there with the same rules as mentioned in the Water Requirements section above, we don't provide garden hoses. You will be responsible for providing a hose that reaches the spot where you tell us to set up the inflatable.
ATTENDANTS: Certain parks and organizations require the presence of an Attendant to be provided by the vendor (us) if you have an inflatable at your event. IT IS MANDATORY IN A BROWARD COUNTY PARK. This is not our requirement but we must comply and you will be charged a nominal fee for this service. As with the generators, we do not regard this as a profit center. This is an ancillary service that we are required to provide in order to allow the inflatable rental to take place. This attendant service is an hourly rate which covers the cost of our employee.
ADDITIONAL INFORMATION
We want your party to be a big hit and we have some additional information to ensure a great time is had by all. Read and follow all of the items above and call the office if there's anything you're not sure about. Here is some additional notes to remember:1. NO SHOES IN OR ON THE INFLATABLE!
2. NO FOOD OR DRINK IN THE INFLATABLE!
3. ABSOLUTELY, POSITIVELY NO SILLY STRING IN OR AROUND THE INFLATABLE!!!
(Silly String is Kryptonite to the vinyl that these inflatables are constructed from.)
4. Delivery: Each unit will be delivered from 1 hour to 3 hours before your party. You will not be charged for extra time just the times you reserved the item for.
5.Guidelines and Operating procedures will be provided at the time of setup and signed by you(customer).
6. Damage: If the unit becomes damaged while in operation, assist all users from the unit and unplug or deflate it. Contact us immediately. Do Not attempt to continue operation of said unit. Customer may be responsible for any damage that does not result from the normal use of the unit (bog bites, cut or rips from a knife or sharp object, silly string, etc.)
7. Pick up time: The rented unit(s) will be picked up within 3 hours of the end of your reservation time unless arrangements have been made with the delivery driver.
Any blatant disregard for the above policies, the additional information section or the Safety Rules attached to the inflatables may lead to injury, equipment damage, or both..We are all about safety and proper use of equipment.